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The use of any product, service or feature (the “Materials”) available through the internet websites accessible at Lyngum.com by any user of the Website (“You” or “Your” hereafter) shall be governed by the following terms of use

  • This Website is provided by Lyngum a product of SOUL SYSTEM RESEARCH AND DEVELOPMENT LLP, a Firm incorporated under the LLP Act, 2008 of India, having its registered office at Maker Tower E, 16/F Cuffe Parade, Mumbai 400 005, India and shall be used for informational purposes only. By using the Website or downloading Materials from the Website, You hereby agree to abide by the terms and conditions set forth in this Terms of Use. In the event of You not agreeing to these terms and conditions, You are requested by Lyngum not to use the Website or download Materials from the Website.
  • This Website, including all Materials present (excluding any applicable third party materials), is the property of Lyngum and is copyrighted and protected by worldwide copyright laws and treaty provisions. You hereby agree to comply with all copyright laws worldwide in your use of this Website and to prevent any unauthorized copying of the Materials. Lyngum does not grant any express or implied rights under any patents, trademarks, copyrights or trade secret information.
  • Lyngum has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like joint venture, partnership, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

LIMITED LICENSE:

Subject to the terms and conditions set forth in these Terms of Use, Lyngum grants You a non-exclusive, non-transferable, limited right to access, use and display this Website and the Materials thereon. You agree not to interrupt or attempt to interrupt the operation of the Website in any manner. Unless otherwise specified, the Website is for Your personal and non-commercial use. You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Website.


NO WARRANTIES:

This website, the information and materials on the site, and any software made available on the Website, are provided “as is” without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose. There is no warranty of any kind, express or implied, regarding third party content. In spite of Lyngum’ best endeavors, there is no warranty on behalf of Lyngum that this Website will be free of any computer viruses. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you.


LIMITATION OF DAMAGES:

In no event shall Soul System Research & Development LLP or any of its subsidiaries or affiliates be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of this Website or any linked Website, even if Lyngum is expressly advised of the possibility of such damages.


DISCLAIMER:

The website may contain inaccuracies and typographical and clerical errors. Lyngum expressly disclaims any obligation(s) to update this website or any of the materials on this website. Lyngum does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the Website. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. Lyngum reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Website. Lyngum may make any other changes to the Website, the materials and the products, programs, services or prices (if any) described in the Website at any time without notice. This Website is for informational purposes only and should not be construed as technical advice of any manner.


LAWFUL AND / OR PROHIBITED USE OF THE WEBSITE:

As a condition of Your use of the Website, You shall not use the Website for any purpose(s) that is unlawful or prohibited by the Terms of Use. You shall not use the Website in any manner that could damage, disable, overburden, or impair any Lyngum server, or the network(s) connected to any Lyngum server, or interfere with any other party’s use and enjoyment of any services associated with the Website. You shall not attempt to gain unauthorized access to any section of the Website, other accounts, computer systems or networks connected to any Lyngum server or to any of the services associated with the Website, through hacking, password mining or any other means. You shall not obtain or attempt to obtain any Materials or information through any means not intentionally made available through the Website.


INDEMNITY:

You agree to indemnify and hold harmless Soul System Research & Development LLP, its subsidiaries and affiliates from any claim, cost, expense, judgment or other loss relating to Your use of this Website in any manner, including without limitation of the foregoing, any action You take which is in violation of the terms and conditions of these Terms of Use and against any applicable law.


CHANGES:

Lyngum reserves the rights, at its sole discretion, to change, modify, add or remove any portion of these Terms of Use in whole or in part, at any time. Changes in these Terms of Use will be effective when notice of such change is posted. Your continued use of the Website after any changes to these Terms of Use are posted will be considered acceptance of those changes. Lyngum may terminate, change, suspend or discontinue any aspect of the Website, including the availability of any feature(s) of the Website, at any time. Lyngum may also impose limits on certain features and services or restrict Your access to certain sections or all of the Website without notice or liability. You hereby acknowledge and agree that Lyngum may terminate the authorization, rights and license given above at any point of time at its own sole discretion and upon such termination; You shall immediately destroy all Materials.


INTERNATIONAL USERS AND CHOICE OF LAW:

This Site is controlled, operated and administered by Soul System Research & Development LLP . Lyngum makes no representation that Materials on this Website are appropriate or available for use at any other location(s) outside India. Any access to this Website from territories where their contents are illegal is prohibited. You may not use the Website or export the Materials in violation of any applicable export laws and regulations. If You access this Website from a location outside India, You are responsible for compliance with all local laws. These Terms of Use shall be governed by the laws of India, without giving effect to its conflict of laws provisions. You agree that the appropriate court(s) in Mumbai, India, will have the exclusive jurisdiction to resolve all disputes arising under these Terms of Use and You hereby consent to personal jurisdiction in such forum. These Terms of Use constitutes the entire agreement between Lyngum and You with respect to Your use of the Website. Any claim You may have with respect to Your use of the Website must be commenced within one (1) year of the cause of action. If any provision(s) of this Terms of Use is held by a court of competent jurisdiction to be contrary to law then such provision(s) shall be severed from this Terms of Use and the other remaining provisions of this Terms of Use shall remain in full force and effect.



Selling on lyngum

Registration documents

You need to have the following to sell
  • PAN card
  • Bank Account
  • VAT id in case you are a registered business
  • Unique products or articles

Fees and Charges:

Opening an e-exhibition at Lyngum is free. We charge a nominal 10% in case the sale happens (lyngum fees), to cover the admin costs involved and to sustain the community. We do intend to introduce a nominal product listing cost to sustain the community. We’ll keep you informed at least 30 days in advance and would only apply to products that will be listed post the introduction. Till then it’s free to open e-exhibitions and list products.

  1. Seller Registration: A User who wishes to sell items on the Lyngum Website shall register by providing the requisite information/ data on the Lyngum Seller Registration page (Lyngum Seller Registration). The sellers shall provide true, correct and duly authorised data/ information and shall not be misleading, fraudulent, false, unauthorised and otherwise illegal. Lyngum (“the Company”) has the right to suspend/ terminate the Lyngum Seller Registration and the use of the Website by the seller if the Company discovers or it is brought to the Company’s notice that the aforesaid data is misleading or does not comply with the User Agreement and the rules and polices made thereunder and in such case the seller shall also be liable for all the liabilities, risks, damages and consequences that may arise.

  2. Review of online listings: The creation of e- exhibitions, e-books and events and listing of products for sale our website www.lyngum.com involves review of each listing by lyngum before it is published and the time for that is 2 days. We may change that at any point. Lyngum reserves the right to not publish any exhibition at its discretion.

  3. Invoicing, Shipping & Product Liabilities: Please note that we are a marketplace platform. We help Buyers and Sellers connect whereby as Sellers you are selling to customers via our platform and we are charging a fees towards completed sales. Therefore invoicing and handing over goods to our shipping partner for customer is your responsibility. Also any taxation related to sale of your products like VAT, CST etc is your responsibility. Liabilities arising from the use, consumption and/or interaction with your products is solely yours and Lyngum will not be responsible for any loss or damage due to your products. The shipping price is included in our standard fees. However, in case the product is returned by the user for whatever reasons, the return shipping costs will have to be borne by you as a seller. this will be deducted either from your previous balances or in absence of the same, will have to separately reimbursed by you.

  4. Hold, Suspension and Termination of Lyngum Seller Registration: In case of any breach or violation or suspected breach or violation of any of the provisions of this policy or the User Agreement, the Company may suspend and/or terminate the Lyngum Seller Registration or may put the remittances on hold with respect to such Seller. The Company may reinstate or activate seller’s Lyngum Seller Registration or remit the Transaction Price to seller subject to the Seller providing such information, data, documents and undergoing such verification as may be desired by the Company and as provided in the User Agreement or the rules and polices made thereunder. Lyngum Seller Registration is subject to the seller remaining an active User of the Website. Upon identifying or being notified by any person or by law enforcement agency that Seller has violated any law in the performance of the Transaction, the Company may immediately suspend seller’s Lyngum Registration, notify law enforcement or any other authority including banks for appropriate action or act in any other way to cooperate with authorities or protect its interests.

  5. Know Your Customer (KYC) Documentation: At the time of Lyngum Seller Registration and/or at any time thereafter and/or from time to time as may be required, the Company may seek KYC Documents from Seller and further usage of the Website shall be subject to Seller’s submission of KYC Documents. ‘KYC Documents’ shall mean such information, data or documents as may be specified by the Company from time to time which clearly and unambiguously verifies the details, including the Seller’s Bank Account provided by Seller at the time of registration with Lyngum or at any subsequent date. The Company may seek KYC Documents from the Seller at any point of time during the subsistence of this policy for compliance with the provisions of the User Agreement and the rules and polices made thereunder as well as compliance with applicable laws. The Company has the right to reject any one or more of the KYC Documents submitted by seller and may ask for other documents or further information.

  6. Single Listing: You will only make one listing for each single item that is offered for sale by you on the Website. If you propose to sell more than one “identical” item you may include in the same listing for each of them and if listings result in successful sale of multiple items you must be in a position to fulfil all such orders. All listed items must be listed in an appropriate category on the Website. You agree not to list and propose to sell any item on the Website that is set out in the list of Restricted Items set out in Annex 1 hereto. All listed items must be kept in stock for successful fulfilment of sales. No listing can contain a disclaimer that suggests that a sale will be completed or order will be confirmed only if the item is available with the User who is listing the item. You agree that you shall not list an item if you are not in a position to deliver it immediately. You shall not make any listing in the nature of ‘wanted advertisements’ that do not offer to sell an item but invites Users to make an offer to you for sale of any item. You will not make a listing on the Website with respect to an item which is subject to an existing online or offline offer which can be validly accepted, including listing on the Website or other websites. In no circumstances will you attempt to divert any User through your listing to any other webpage or provide him any information in order to conduct any transaction outside of the Website. The Company will be required to remove a listing only upon it being reported to be prohibited or restricted (Annex 1) or violative of applicable law or terms of the User Agreement. The Company is not deemed to have any knowledge of such prohibitive, restricted or violative listing until it has been reported to the Company. Upon receiving such reporting the Company will take best efforts to remove such listing at its sole discretion (but will not be liable to do so), within 7 days of receiving such reporting.

  7. >No Infringement of Intellectual Property of Company and Third Parties: You must ensure that the listed items do not infringe upon the intellectual property, trade mark, copyright, trade secret or other proprietary rights or rights of publicity or privacy rights of any third party. Listings may only include content generated by you in the form of text descriptions, graphics and pictures that describe your item for sale. You agree that use of logos or trademark owned by a third party producer or manufacturer can lead to infringement of intellectual property rights of such third party. You will be solely responsible for listing and use of such trademark or intellectual property on the Website, and will hold the Website and the Company indemnified and harmless against any claim by third parties that may arise in respect of such use. You agree that under no circumstances would you use brand names or trademarks not owned by you unless the item that you are listing on the Website carries the brand name or trademark of its original manufacturer or producer. You further agree not to use any intellectual properties of the Website or the Company including its trademarks, brand name in any manner whatsoever. You will not represent to any User or third party, in any manner, that you are affiliated or associated with the Website or the Company or that you have any right to represent the Website or the Company.
  8. Appropriate Description in Listing: You shall be responsible for providing information relating to the items offered to be sold by you on the Website. You undertake that all such information at all times shall be accurate and complete in all respects. The listing description of the item must not be misleading in any manner whatsoever and must describe the actual condition of the item. You shall not exaggerate or over emphasise the attributes of any items you propose to sell on the Website so as to mislead other Users in any manner. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the buyer. You agree not to use misleading titles for listing and not provide misleading or inadequate information about the location of any listed item. If for any reason you are unable to deliver to any specific location, destination or country, you must clearly mention the same on the listing. You shall not use unrelated keywords, or brand names (even if such use does not lead to any intellectual property right violation), or text unrelated to the item on offer for sale in your listing. You shall not provide any information such as a catalogue of your items in your listing or on the items or packaging thereof which will enable a buyer to contact you outside the Website to buy such item directly from you instead of buying it from the listing on the Website. You shall not solicit Users to send you payments by any method not approved or provided for on the Website by the Company. Any image used in the listing must be of the actual item proposed to be sold on the listing and shall not copy images from other listings available on the Website. You cannot disclaim any liability including liability with respect to authenticity, merchantability of items that you offer to sell on the Website. Listing items on lyngum requires the weight of the item to be disclosed. This is one of the basis on which the logistics partner will charge us for the pickup and delivery. any charges on account of excess weight than declared at the time of listing shall be borne by the seller You shall not endorse any item other than that being listed by you anywhere in the Website. You agree not to provide any description in any listing made by you in any manner that suggests you are in any way connected to, or are representing or selling on behalf of a manufacturer or producer of the item unless you are the manufacturer or producer, or you have obtained a written permission or entered into an agreement with such manufacturer or producer under which you are entitled to represent as such. Any free or bonus item promised in a listing for promotional purposes must be delivered together with the main item being offered through the listing. All terms and conditions of sellers policies including the rules and policies made there under that apply to the main item will apply mutatis mutandis to the free or bonus item as well to the extent it may be applicable.

  9. Categories: If the Website provides for categories of items, then the User must take adequate care to list items in the appropriate category. Failure to do so may result is cancellation of listing.

  10. Clean Sale: You represent and confirm that you shall be the sole and exclusive legal owner of all items of any description that you propose to offer for sale on the Website. You shall have absolute right free of any encumbrance, lien, hypothecation, mortgage, charge, and adequate title and authority to deal in and offer for sale such items as may be listed by you on the Website. If it comes to your knowledge that any Transaction or attempted Transaction relating to any item listed on the Website is violative of this clause or the User Agreement or applicable laws, you shall take all steps to inform the Company of the same forthwith.

  11. Unfair Consumer Practice: You will not engage in any unfair trade/consumer practice or any such practices that are forbidden under applicable laws, including but not restricted to the Consumer Protection Act, 1986.

  12. Feedback: Buyers of items on the Website are entitled to write reviews and rate the items as well as the seller on the Website. As a seller, you accept that such reviews and rating may be adverse to your business, economic and other interests including reputation. You hereby relinquish any right you may have, to take legal or any other action against persons who have provided such reviews/ ratings or against the Company or the Website for any loss of business, reputation or any other loss arising out of such reviews or ratings provided by buyers and other Users in consideration of being allowed to participate in the website for the purpose of selling your items.

  13. Non payment: The Company reserves the right to issue a warning, temporarily or indefinitely suspend or terminate your membership of the Website and refuse to provide you with access to the Website in case of non-payment of lyngum fees or any other fees payable by you to the Company whether for lyngum shipping partner services or otherwise. The Company also reserves the right to take legal action in case of such non-payment.

  14. International Trading: Lyngum allows sale in India at this point of time and will expand to other countries soon. It will be solely your responsibility to ensure that before listing an item for sale on the Website, such item can be shipped outside India under applicable laws. If you list any item that is in violation of the applicable laws, you will be liable to make good any loss suffered or cost borne by the Website, the Company or other Users who rely on such listing including reimbursement of any service charges incurred towards the Lyngum payment Facility or any other mode of payment or payments made towards taxes or government charges or any levy in respect of such item. You shall also be responsible for complying with all laws that may be applicable in the country where such item is proposed to be delivered. You are prohibited from selling any item to buyers in countries with which trading is prohibited or under embargo (in general or with respect to certain kind of goods) as imposed by the Government of India. You hereby undertake to indemnify the Company/Website for any loss/damages/action against the Company in this regard.

  15. Refusal to sell: Once any User confirms a purchase in response to a listing made by you by making requisite payment through Payment on Billing, the sale is considered complete and all property and title in the listed item passes on to the buyer. You cannot refuse to sell the item, or refuse to accept payment or fail to deliver the item after the payment has been successfully made and the Transaction is confirmed.

  16. Buyer satisfaction: You hereby accept the obligation to ensure high level of buyer satisfaction. If consistently receive negative reviews or feedback from Users who have bought items listed by you, you will be considered to have failed to comply with this obligation. In such case, the Company may at its sole discretion cancel your listing, place limits on availability of services and facilities, suspend your account, demand a security deposit for future listings or continue your listings, impose higher fees and additional charges for permitting you to continue using the Website for listing and selling items. You may communicate with a buyer after a confirmed sale has taken place and directly resolve any complaint or dispute that such buyer may have.

  17. Ending of Listing: You understand and agree that the Company at its sole discretion may end any listing at any point of time without any notice. A listing will naturally end if it results in a confirmed Transaction.

  18. Rules for Dispatch: The seller is required to Dispatch the items for every Transaction to the Buyer within such timelines as may be communicated by the company and you should ensure that the items are handed over to our shipping partner within timely manner. Failure to do so may lead to additional shipping charges or other costs as applicable being deducted from your transaction amount. You shall send an invoice addressed to the Buyer for the Transaction Price together with the item at the time of Dispatch. It is the sole responsibility of the seller to ensure that the goods shipped are packaged properly to reach the buyer in a good condition.For all fragile goods shipped, seller is responsible for any damage during the product transit. Seller is further required to test the packaging before final dispatch.

  19. Remittance to Sellers: Seller agrees that the Transaction Price paid by a Buyer (less of Lyngum fees) will be remitted to Seller’s Bank Account contingent upon the following events: – Buyer confirming the Delivery of items in the Transaction, or – Buyer not taking any action on the Website to confirm Delivery or non- receipt of item within [5] days of expiry of the prescribed Delivery time despite the confirmation of Dispatch of item by Seller to the logistics partner, or – Buyer does not raise a refund claim within [5] days of expiry of the prescribed Delivery time or if such claim has been raised by the Buyer, the same is rejected by the Company on account of any breach of the User Agreement and the rules and polices made thereunder and/or applicable law, or All remittances to Sellers shall be made through cheque/ demand draft or online bank transfer to Seller’s Bank Account. The Company reserves the right to keep on hold the remittance to the Seller for purposes of safety of the Lyngum payment facility and/or Users. In such case, the Seller will be intimated and required to complete additional check and verification and the Company may contact the Seller for verification of or additional information, details, data and documents. The Company reserves the right to refund the Transaction Price that has been kept on hold to the Buyer, if such requisite information, details, data and documents are not provided within the stipulated time, or the same is false, misleading, incorrect or incomplete. Remittances to the Seller for their successful Transactions under the Lyngum payment Facility would be in accordance with the provisions contained herein and applicable laws in India, particularly the directions issued by the Reserve Bank of India from time to time for opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries.

  20. Warranties and Undertakings:
    Seller warrants and undertakes that: All sales of items listed on the Website are on principal to principal basis. Seller shall be solely responsible for the condition, description, trademark, Delivery, warranty, payment, all applicable government taxes and duties, legality, legal title in relation to the items and other terms and conditions of the Transaction. The Company by providing facilities on the Website and/or Lyngum Logistics services does not in any way becomes a party to the contract for the sale of the item.
    In the event that:
    • the Seller fails to Deliver within the time prescribed; or
    • the Seller sells or Delivers any illegal, prohibited or counterfeit items; or
    • the description of the items listed do not match the actual condition of the items or the items are defective or damaged on Delivery; or
    • there is any dispute between Seller and the Buyer relating to the Transaction, or
    • the use of a Valid Card or Valid Bank Account by a Buyer while paying Transaction Price was unauthorized or was a result of fraud or hacking of bank account password; or
    • the Buyer claims a refund of or charges back the Transaction Price, The Company has the right to take appropriate legal action including right to set off from subsequent remittances to seller until such amount is fully recovered. In case the subsequent balances are not enough for recovery, within 7 days of receipt of a notice to that effect from the Company, the Seller shall pay the shortfall to the Company. In case the Company is not able to recover the shortfall, within the given time, it reserves the rights to take appropriate legal actions against Seller.
    Seller further unconditionally indemnifies and hold harmless the Company, its affiliates and its third party service providers and their respective directors, officers and employees against any actions, proceedings, costs, awards, claims and damages however incurred by or arising against them as a result of any act or omission on Seller’s part while using the Lyngum payment Facility. In the event that any Transaction Price remitted to Seller is uncollectible and a claim is raised on the Company in respect thereof, the same shall be Seller’s financial responsibility and the Company shall have the right to recover any such amounts from the Seller in the manner provided herein above without any hindrance/ protest. Seller shall abide by and complete all Transactions in accordance with the description and conditions mentioned in such Transaction and the provisions of the User Agreement and the rules and policies made thereunder.

  21. Seller verification and refund to Buyers: The Seller authorises the Company to perform certain checks before remitting the Transaction Price to Seller’s Bank Account to ensure the safety of the Transaction, Website and to mitigate any payment risks. As part of performing such checks, the Company will also have the right to hold the remittance to the Seller’s Valid Bank Account and require Seller to furnish certain documents for verification purposes. The Company also reserves the right to refund the Transaction Price back to the Buyer which the Company has withheld or continue holding the periodic payments (including all future payments) in any of the following conditions:
    • If the Seller does not provide the requisite verification documents within the prescribed time frame communicated by the Company or as provided in the rules and policies of the Website; or
    • If the verification documents submitted are invalid, tampered or forged; or
    • If the Seller has listed an Item which violates the User Agreement or the rules and polices made thereunder; or
    • If the Seller has Dispatched an item different from the description mentioned on the Transaction, or
    • The Company is instructed by any law enforcement agency or government or statutory authority to deny or decline or withhold such remittance.
    In all the above cases the Company will not be held liable for any loss incurred by the Seller arising out of such refund and the Seller will indemnify the Company against any loss/damage and/or any action by a third party action.
  22. Chargeback: A chargeback occurs when the card-holder disputes a charge on his credit / debit card statement with his card-Issuing Bank. On receiving such complaint from the card-holder, the card Issuing Bank credits the card holder and recovers the amount from the Company. The Company is entitled to deduct such amount from any amount payable to the Seller by the Company. If no such amount is payable the Company may demand such amount to be paid forthwith by the Seller. The Seller will notify of the recovery, if any, through an email and may receive an acknowledgement of payment if requested. If the payment gateway facility provider, bank or the service providers of the Company charge the Company with any penalty or fee or charge for such chargeback in respect of the Transaction which the Company is required to pay, the Seller will be liable to pay such penalty or fee to the Company, and the same may be recovered in the manner aforesaid.
  23. Data Retention: The Company will retain personal information in accordance with the privacy polices posted on the Website and applicable laws.


Policy for buyers

(To be read as part and parcel of the User Agreement)

  1. As a buyer, you understand and accept that upon initiating a Transaction on the Website, you are entering into a legally binding and enforceable contract with the seller to purchase the items from the seller to pay the Transaction Price which shall be paid to the seller through your Issuing Bank. You agree and acknowledge that Lyngum (”the Company”) is only a facilitator for collection and remittance of Transaction Price. No interest or any benefits whatsoever is given to or can be claimed by the Buyer on the Transaction Price collected by the Company through and of the prescribed payment methods.

  2. Payment Method: You shall pay the Transaction Price through the available methods of payment i.e. online payment options for the Transactions conducted on the Website You will be intimated when the Transaction Price is credited to the account of the Company which will be confirmed by the Website.

  3. Transactions: As a marketplace venue, Lyngum’s role is to connect buyers with independent sellers. As a shopper, when you place an order through Lyngum, you enter into a transaction with the seller, facilitated by Lyngum. A transaction is created when a buyer has completed the Checkout process on Lyngum. Both the buyer and the seller are sent an email from Lyngum about the order and a receipt record in their Lyngum account. A transaction is considered complete after the buyer has submitted payment and the seller has shipped the item to the buyer.

  4. Payment Method: You shall pay the Transaction Price through the available methods of payment i.e. online payment options for the Transactions conducted on the Website You will be intimated when the Transaction Price is credited to the account of the Company which will be confirmed by the Website.

  5. Buyer best practices: As a shopper on Lyngum, you can take the following steps to help create a smooth transaction:
    • Use Lyngum contact us about any questions, special details or problems or write in to the email id specified on the website www.lyngum.com
    • Read the listing details carefully before purchasing.
    • Provide an accurate shipping address during Checkout.
    • Before returning an item, restore its packaging
    • In the event of a return, retain proof of shipping and/or delivery confirmation that includes the date and recipient’s address.

  6. Non-payment: Buyers are not permitted to buy any product without making a payment of the Transaction Price by the payment method provided by the Company on the Website, in respect of the product as described in the listing.

  7. Contacting Users: Users shall not communicate with other Users outside the Website to warn them about a seller, products or listing. However, you are entitled to provide feedback and/or reviews/ ratings for sellers as per the feedback facilities provided on the Website.

  8. Contact Information: The contact details provided by you on the Website shall be accurate and current at all times and you shall be obliged to update any change in your contact information on the Website immediately. The Company takes no responsibility for any delay/ non delivery of the goods on account of failure of the User to update the contact information provided on the Website and any consequent negative feedback by the buyer will be deleted or modified.

  9. Feedback: You shall use the feedback and review mechanism to communicate your fair opinion and facts in respect of any User or the Website or your experience whilst using the Website, known to you from first-hand experience only. You shall not include any hearsay information, or information that results in maligning any User, brand or product in your feedback. You must inform the Company immediately on becoming aware of violation of any applicable laws or violation of the provisions of this User Agreement and the rules and policies made thereunder at info@soulsystemrd.com

  10. Limit on volume of Transactions: The Company reserves the right to limit the amount payable and the volume of the Transaction that may be conducted on a single Valid Card/ Valid Bank Account by a Buyer and may refuse to process Transactions exceeding such limits and may also block certain Valid Cards or Valid Bank Accounts that are suspected to be misused while paying the Transaction Price.

  11. Verification of payment: To prevent any misuse, a payment of the Transaction Price initiated by the Buyer may be flagged or kept on hold for additional checks and verification in which case the Company may contact the buyer for verification of or additional information, details, data and documents. The Company may not confirm the payment if such information, details, data and documents are false, misleading, incorrect or incomplete and consequently the Valid Card and/or the Valid Bank Account will not be charged. In such case, the Dispatch timelines will not commence until Payment Confirmation. The result of the checks and verification shall be communicated to the buyer and seller. The Company reserves the right to refuse to process Transaction Price in respect of Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with the Company or breach/ violation of any applicable law or any charges imposed by the Issuing Bank.

  12. Delivery: The buyer is responsible to ensure that someone is available to take delivery of the products ordered as per the expected shipping details intimated by the shipping company. In case the delivery is not received for upto two times, our logistics partner is obliged to return the same to its source without further attempts, the extra charges incurred in this case for the return of shipment will be deducted from the transaction price paid by the buyer during placing the order.

  13. Refund: You shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive remedy) within [5] days of expiry of the Delivery time (including any extension thereof) if you do not receive the Delivery within the time period prescribed herein. In the event you do not raise a refund claim using the Website within the prescribed time you shall be ineligible for a refund. This is only applicable for transactions billed through Lyngum’s payment gateway If you fail to receive an item shipped to you on account of providing inadequate or inaccurate shipping address or your non-availability at the address provided or failure to make requisite payment at the time of delivery, the Transaction will be cancelled and the item will be returned to the seller and the Company and the seller will be entitled to recover reasonable compensation for services provided and costs incurred for shipping, handling, couriering, processing your order and any other services provided to you. In cases where the buyer has received Delivery of the item within the stipulated time but the item is not as described in the listing, the buyer is entitled to claim a refund for the entire Transaction Price paid within [5] days from the delivery date. If such refund claim is raised by the buyer, the seller has the option to disagree to the same, in which case the Company may put the refund claim on hold for checks and verifications. The Company may contact the Users for the purposes of verification. As a result of such verification, the refund claim may either be accepted or rejected by the Company in its sole discretion which shall not be disputed by the Users. If the refund claim is accepted then the Transaction Price will be refunded to the buyer. All payments for refund of the Transaction Price shall be as follows and in accordance with the provisions contained herein and applicable laws in India, particularly the directions issued by the Reserve Bank of India from time to time for opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries.
    • Refunds shall only be made in Indian Rupees and shall be equivalent to the Transaction Price received. Buyer shall bear any foreign exchange conversion risk, loss, charges or fees, if any.
    • Refund shall be made through the Lyngum Payment Facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India.
    • Refund shall be subject to the buyer complying with the provisions of the User Agreement and the rules and polices made hereunder and the Company shall have recourse to such refund in case of any misuse by buyer.

  14. Arrangement with the Issuing Bank: All Transactions conducted on the Website for which Valid Cards and Valid Bank Accounts are used for remittance of payment for Transactions on the Lyngum Pay Facility will also be governed by the terms and conditions agreed to between the buyer and the respective Issuing Bank and payment instrument issuing company and you shall not violate any such terms and conditions. You agree to indemnify and hold harmless the Company and its service providers against any direct or indirect liability that may arise on account of such violation. All online bank transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support the Lyngum Pay Facility to provide these services to the Users.

  15. Octroi and other local levies: Delivery of items to buyers located in places where octroi or other local taxes and levies are charged will be liable to pay the same to the courier company even though the listing mentioned no such octroi, taxes or levy.


ANNEX 1

LIST OF RESTRICTED ITEMS

  • Alcohol which includes alcohol or alcoholic beverages such as beer, liquor, wine or champagne
  • Adult goods and services which includes pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services; Website access and/or website memberships of pornography or illegal sites
  • Body parts which includes organs or other body parts
  • Bulk marketing tools which includes email lists, software or other producers enabling unsolicited email messages (spam)
  • Cable descramblers and black boxes which includes devices intended to obtain cable and satellite signals for free
  • Child pornography which includes pornographic materials involving minors
  • Copyright unlocking devices which include Mod chips or other devices designed to circumvent copyright protection
  • Copyrighted media which includes unauthorized copies of books, music, movies and other licensed or protected materials
  • Copyrighted software which includes unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software
  • Counterfeit and unauthorized goods which includes replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association; fake autographs, counterfeit stamps, and other potentially unauthorized goods
  • Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms
  • Drug test circumvention aids which includes drug cleansing shakes, urine test additives, and related items
  • Endangered species which includes plants, animals or other organisms (including product derivates) in danger of extinction
  • Gaming/Gambling which includes lottery tickets sports bets, memberships/enrolment/ online gambling sites, and related content
  • Government IDs or documents which includes fake IDs, passports, diplomas and noble titles
  • Hacking and cracking material which includes manuals, how-to guides, information, or equipment enabling illegal access to software’s, servers websites, or other protected property
  • Illegal goods which includes materials, products, or information promoting illegal goods or enabling illegal acts
  • Miracle cures which includes unsubstantiated cures, remedies or other items marketed as quick health fixes
  • Offensive goods which includes literature, products or other material that: Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors
  • Encourage or incite violent acts
  • Promote intolerance or hatred
  • Offensive goods, crime which includes crime scene photos or items, such as personal belongings, associated with criminals
  • Prescription drugs or herbal drugs or any kind of online pharmacies which includes drug or any other products which requires a prescription by a licensed medical practitioner.
  • Pyrotechnic devices, combustibles, corrosives and hazardous materials which includes explosives, fireworks and related goods; toxic, flammable and radioactive materials and substances
  • Regulated goods which includes air bags; batteries containing mercury; Freon or other similar substances/refrigerants; chemical/industrial solvents; government uniforms; car titles; license plates; police badges and law enforcement equipment; lock-picking devices; pesticides; postage meters; recalled items slot machines; surveillance equipment; goods regulated by government or other agency specifications
  • Securities which includes stocks, bonds, or related financial products
  • Tobacco and cigarettes which includes cigarettes, cigars, chewing tobacco, and related products
  • Traffic devices which includes radar detectors/jammers, license plate covers, traffic signal changers, and related products
  • Weapons which includes firearms, ammunition, knives, brass knuckles, gun parts and other armaments
  • Wholesale currency which includes discounted currencies or currency exchanges
  • Live animals or hides/skin/teeth, nails and other parts etc. of animals
  • Multi level marketing collection fees
  • Matrix sites or sites using a matrix scheme approach
  • Work-at-home approach and/or work-at-home information
  • Drop-shipped merchandise
  • Any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local or international, including the laws of India.
  • The merchant providing services that have the potential of citing the Payment Gateway Facilitators in a poor light and/or that may be prone to “Buy & Deny” attitude of the cardholders when billed (e.g. adult material/mature content/escort services/friend finders) and thus leading to chargeback and fraud losses
  • Business or websites that operate within the scope of law which are not absolutely clear or are ambiguous in nature (Web-based telephony, websites supplying medicines or controlled substances, websites that promise online match making, etc)
  • Businesses out rightly banned by law (e.g. betting & gambling/publications and content that is likely to be interpreted by authorities as leading to moral turpitude or decadence or incite caste/communal tensions, lotteries/ sweepstakes& games of chance)
  • The merchant who deal in intangible goods/services (e.g. software download/health/beauty products), and business involving pyramid marketing schemes or get-rich-quick schemes. Any other product or service which in the sole opinion of the EBS or the Payment Gateway facilitators, is detrimental to the image and interests of either of them/ both of them, as communicated by either of them/both of them to the merchant from time to time. This shall be without prejudice to any other terms and conditions mentioned in this Agreement.
  • Bulk marketing tools which includes emails, lists, software or other products enabling unsolicited email messages (spam)
  • Web-based telephony/SMS/Text/Facsimile services or Calling cards. Bandwidth or data transfer/ allied services. Voice process/knowledge process services
  • Mailing lists